Frequently Asked Questions

Subscribers go to our website or download our app from google playstore. They create an account for themselves, add the details of the elderly person they would like GeroCare to manage and make payment. Immediately after payment, the elderly person is matched to a doctor who lives close to him and begins to provide regular updates to the sponsor (family member responsible for the care) via their GeroCare mobile application

The frequency of doctor visits is determined by you as the sponsor. Over time, we have observed that one visit per month is usually sufficient for most of our clients. However, special cases may require more frequent visits depending on the specific needs of the elderly person. We are here to accommodate whatever frequency you believe is best suited for your loved one's care.

Yes. This is so because in the event the client needs observation or for any reason they would need to be registered to a hospital of the client’s choice or one recommended by GeroCare through our list of HMO Partner provider hospitals.

Doctor arrives at the patient’s house and checks in on his app & sponsor is notified of his presence in the house. At the end of the visit doctor checks out and sponsor is notified and provided with a summary of their elderly loved ones current state of health and recommendations. Depending on the recommendation sponsor makes payment on his app and either drugs are delivered to the elderly patient at home or home collection of samples for tests or both are carried.

While your GeroCare doctor is your private primary physician, access between visits is managed through our medical services team rather than directly with the doctor. This approach ensures that each situation is appropriately assessed, and the correct type of consultation—whether urgent, regular, audio, or video call—is determined.

You can book for as many visits as needed especially for people with conditions that need frequent monitoring by a doctor. However, we try to maintain an average of 1 visit monthly.

In determining a doctor is a fit for a patient, after the doctor’s first visit, the elderly patient is contacted by GeroCare client services to determine how they found the doctor. If for whatever reason they are not comfortable with the doctor, that doctor would not be assigned to that patient. The doctor is also aware of this as such he has to be at his best behaviour to ensure he is able to retain that patient. Subsequently these calls after visits continue and the patients are encouraged to let us know if they are even remotely uncomfortable with the doctor and any of his actions. We fully understand that the elderly may be reluctant to report cases so we ask questions like is there any area you feel your doctor can improve on rather than asking what did you not like about the doctor or his actions. We also try as much as possible to match female doctors with female patients and male doctors with male patients. Doctors are not allowed to collect cash from patients or have access to their accounts; ATM Cards etc. or run any errands that may require money exchanging hands.

All doctors on our platform are qualified medical doctors, post NYSC and registered with the Medical and Dental Council of Nigeria. Their documentation is verified by confirming they are registered with the medical and dental council of Nigeria. We also have an added layer of quality assurance by assigning these doctors to a Family medicine Consultant who reviews their work online at least once a month to ensure they are doing the right things and making suggestions on areas of improvement if need be. These consultants can be anywhere as long as they have the consultant GeroCare application on their mobile devices through which they review the reports of doctors assigned to them.

Yes, both local and international cards.

In the case of transfer or relocation of a doctor from one region to another or even just a vacation, patients are assigned to another doctor either permanently or in the interim. This is made possible because of the nature of our electronic records by which once a doctor is assigned to a patient. The doctor has that patient’s entire history and does not miss a beat in terms of what has been done so far and other relevant parts of the patient’s history.

No. The subscription does not cover drugs prescribed or tests needed as the cost cannot be predetermined. The client has the option of purchasing the drugs or carrying out the tests themselves or allowing us purchase the drugs and carry out the tests on their behalf with an attendant delivery charge.

The visits are covered by subscription payments as such no extra payment is needed.

Visit treated as urgent and patient seen within 24 hours of payment.

They help to prevent deterioration in the health of the elderly by detecting health conditions early and managing them, preventing unnecessary deaths and incapacitation from conditions like stroke, heart attack, diabetic complications etc. Having said that it is not mandatory the visits are monthly as we advise but leave it to the discretion of the sponsor to determine how frequently they want their parents or elderly loved ones to be seen either monthly, every 2 months, every 3 months etc.

Consultation via voice call or video call.